At Mirah Trek, customer satisfaction is important to us. Please review our Return and Refund Policy to understand how we handle issues with your order.

  1. Eligibility for Returns
    We accept returns only if:
  • The item delivered is damaged, defective, or incorrect.
  • You notify us within 3 days of receiving the product.

We do not accept returns for reasons such as change of mind, incorrect sizing (unless due to our error), or general dissatisfaction.

  1. Return Request Process
    To initiate a return:
  • Contact us within 3 days of delivery at [email protected].
  • Include your order number, a clear description of the issue, and photos of the product (if damaged or incorrect).
  • Once approved, we will arrange for return pickup or provide further instructions.
  1. Conditions for Return
    Returned items must:
  • Be unused and in their original packaging.
  • Include all tags, accessories, and documentation received with the product.

Products not meeting these conditions may not be eligible for return or refund.

  1. Refund Policy
  • If your return is approved and the item is received in acceptable condition, we will initiate your refund.
  1. Time Frame for Refunds
  • Approved refunds or replacements will be processed within 7 business days of receiving the returned item.
  1. Non-Returnable Items
    The following items are not eligible for return or refund:
  • Items damaged due to misuse or negligence
  • Items reported after 3 days from delivery
  • Items returned without proper communication or approval
  1. Contact Us
    For any questions or to file a return request, please contact: Email: [email protected]