At Mirah Trek, customer satisfaction is important to us. Please review our Return and Refund Policy to understand how we handle issues with your order.
- Eligibility for Returns
We accept returns only if:
- The item delivered is damaged, defective, or incorrect.
- You notify us within 3 days of receiving the product.
We do not accept returns for reasons such as change of mind, incorrect sizing (unless due to our error), or general dissatisfaction.
- Return Request Process
To initiate a return:
- Contact us within 3 days of delivery at [email protected].
- Include your order number, a clear description of the issue, and photos of the product (if damaged or incorrect).
- Once approved, we will arrange for return pickup or provide further instructions.
- Conditions for Return
Returned items must:
- Be unused and in their original packaging.
- Include all tags, accessories, and documentation received with the product.
Products not meeting these conditions may not be eligible for return or refund.
- Refund Policy
- If your return is approved and the item is received in acceptable condition, we will initiate your refund.
- Time Frame for Refunds
- Approved refunds or replacements will be processed within 7 business days of receiving the returned item.
- Non-Returnable Items
The following items are not eligible for return or refund:
- Items damaged due to misuse or negligence
- Items reported after 3 days from delivery
- Items returned without proper communication or approval
- Contact Us
For any questions or to file a return request, please contact: Email: [email protected]